Return and Refund Policy
We value your satisfaction and aim to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, our return and refund policy provides detailed instructions on how to return your product and receive a refund.
1. Eligibility for Returns
1.1. Time Frame: You have 24 hours from the date of delivery to initiate a return.
1.2. Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3. Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
2.1. Customized Products: Items that have been personalized or customized to your specifications.
2.2. Damaged Items: Items that have been damaged due to misuse, accidental damage, or normal wear and tear.
2.3. Final Sale Items: Products marked as final sale or non-returnable at the time of purchase.
3. Return Process
3.1. Initiating a Return: To start a return, contact our customer support team call us at +91 98929 87319. Please provide your order number and reason for the return.
3.2. Return Authorization: Our team will review your request and, if eligible, issue a Return Authorization (RA) number. Returns without an RA number will not be accepted.
3.3. Video Verification: A 360-degree unboxing video is mandatory for damaged, wrong, or missing items in case of returns and exchanges. Please report the issue within 24 hours of receiving the parcel.
3.4. Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3.5. Return Address: Please ship your item to the address provided by our customer support team.
4. Refund Process
4.1. Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
4.2. Processing Time: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4.3. Partial Refunds: In certain situations, only partial refunds may be granted:
- Items with signs of use or damage.
- Any item not in its original condition or missing parts for reasons not due to our error.
4.4. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Late or Missing Refunds
5.1. Checking Refund Status: If you haven’t received a refund yet, first check your bank account again.
5.2. Contacting Your Bank: Then contact your credit card company or bank; it may take some time before your refund is officially posted.
5.3. Further Assistance: If you’ve done all of this and still have not received your refund, please contact us via whatsApp +91 98929 87319.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Phone: +91 98929 87319