Sign in close
Create an Account
Shopping cart close
Customer Support: +91 84518 86795

Return & Refund Policy

Return and Refund Policies

Yes, we take our product returns and refunds but only in case of damaged, wrong, or missing items not based on dislikes.

A 360-degree unboxing video is mandatory for damaged, wrong, or missing items in case of returns and exchanges.  Without video, we would not be able to help you.

Contact us within 2 days of receiving your order in case of any damage, wrong item, or missing pieces.

हां, हम अपने पार्सल का रिटर्न लेते हैं, लेकिन केवल क्षतिग्रस्त, गलत या गुम हुई वस्तु के मामले में, नापसंद के आधार पर नहीं।

रिटर्न और एक्सचेंज के मामले में क्षतिग्रस्त, गलत या गायब वस्तुओं के लिए पार्सल को खोलते हुए का वीडियो अनिवार्य है। वीडियो के बिना हम आपकी मदद नहीं कर पाएंगे.

किसी भी क्षति, गलत वस्तु या गुम हुए टुकड़ों के मामले में कृपया अपना ऑर्डर प्राप्त होने के 2 दिनों के भीतर हमसे संपर्क करें।

Conditions for Returns and Exchanges:

At Golden Watch India, we strive to provide you with top-quality first-copy watches. However, we understand that sometimes things might go differently than planned. In the case of a damaged, wrong, or missing item, we offer returns and exchanges under certain conditions. Please read the following policy carefully.

Please read this policy thoroughly before making a purchase. Ignorance of the policy will not be accepted as an excuse.

  • Contact us within 3 days of receiving your order in case of any damage, wrong item, or missing pieces. We require a full unboxing video of the parcel with the issue visible, without any pause or cut.
  • Business Rules:
    • We Dispatch only after your final confirmation.
    • No exchange, return, or refund on personal dislikes. Get detailed information on WhatsApp.
    • We understand that preferences vary and do our best to cater to different tastes.
    • For Returns or exchanges, we need the parcel in its original condition to proceed with the refunds.
  • Video Verification:
    • A 360-degree unboxing video is mandatory for damaged, wrong, or missing items in case of returns and exchanges.
    • Report the issue within 24 hours of receiving the parcel.
  • Exchange Process:
    • Customers are responsible for shipping costs in case of an exchange.
    • No exceptions will be made to this policy.
  • RTO (Return to Origin):
    • In the case of RTO, customers must cover RTO and reshipping fees.
    • No refund will be provided under any circumstances.

Read Carefully:

    • If tracking is shared, be responsive and report any issues within 7 days of non-receipt.
    • Slight color variations may occur due to digital photography or monitor settings.
    • Dispatch delays may occur, but parcels are always dispatched on time.
    • Small issues like loose threads, removable stains, or open stitching are not considered as damage.
    • Advised to address minor issues and track orders before reporting.

Thank you for choosing Golden Watch India. We appreciate your understanding and cooperation. If you have any questions, feel free to contact our customer support. Happy shopping! Connect on WhatsApp for more details here- +91 84518 86795 or click the link here.

Scroll To Top